How I build
institutional capability.

Diagnose

Read priorities, existing workflows and capability gaps. At UKZN, root-cause analysis with academic leadership informed digital learning strategy.

Align

Collaborate with leadership, subject-matter experts and delivery partners. Connect the intervention with the institution’s academic or professional processes.

Design

Bring curriculum, learning technology, standards and support together. Select the form of learning to fit the decision or task.

Integrate

Design for the people and workflows that sustain delivery. UNIZULU 101 entered academic structures across four faculties and two campuses.

Deliver

Take the intervention into use: a working pilot, an international course cohort or a facilitated simulation.

Improve

Maintain data-informed instruments, review programme evidence and refine the intervention. Keep engagement, capability and applied performance measures distinct.